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Your Account and Data Matter Here

Q: What happens if I report a security breach on my account?

Contact live chat or email support@kinghoki.xyz immediately. We'll suspend your account within 30 minutes, reset your password and review login activity. If unauthorised deposits or withdrawals occurred, we investigate and freeze the funds pending outcome.

We handle your personal information, account funds and withdrawal requests with clear, straightforward processes.

Data handling & storageAccount security protocolsWithdrawal verificationYour access rights

Explore the Lobby Read FAQ

How We Handle Your Information

king hoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register at king hoki, we collect your name, email, phone number, date of birth and payment details to verify your account and process deposits and withdrawals. Your data is stored securely on encrypted servers and is never shared with third parties without your consent,

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except where local law requires it. We use cookies to remember your login preferences and track your play history so you can pick up where you left off. Deposits via DANA, OVO, GoPay and QRIS are processed through tokenised payment gateways—your full card or account number
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is never stored on our platform. Withdrawals are verified through your registered payment method within 24 hours. Your account and funds depend on local law and are subject to our terms, which you accept when you join. If you request deletion of your account, we retain
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transaction records for regulatory compliance but remove personal identifiers after 36 months.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Rights

We're here to answer questions about your data, account security, withdrawals and legal rights. Our support team responds to account and policy inquiries in English and Indonesian through email and live chat. If you need to request access to your data, report a security concern or ask about account closure, reach out using any of the channels below and we'll respond within 24 hours.

Team online

Live Chat

Available 24 hours daily. Open the chat widget from the lobby footer or account menu and ask about account security, data requests or withdrawal holds.

Email Support

Send inquiries to [email protected]. Use this channel for formal data-access requests, account closure or complex legal questions. Response time: 12–24 hours.

Account Settings

Log in and navigate to Settings > Legal & Privacy to download your data report, review cookies, update personal information or request account suspension.

SECURITY & COMPLIANCE

How We Protect Your Account

Your account security and data privacy are built into how we operate. We encrypt all communication between your device and our servers, verify your identity before processing withdrawals and monitor for suspicious…

Data Encryption

All data between your device and our servers uses TLS 1.3 encryption. Your password is hashed on arrival and never stored in plain text. Payment tokens expire after each session.

Identity Verification

Before your first withdrawal, we verify your name, date of birth and payment method against your registered details. Repeat withdrawals are verified by comparing amounts and frequency patterns.

Cookie Consent

On first login, you consent to session cookies (required) and analytics cookies (optional). You can toggle analytics cookies from Settings without losing account access.

Data Retention

Active account data is stored while your account is open. After closure, transaction records are kept for 3 years for regulatory compliance. Personal identifiers are anonymised after 36 months.

Account Changes

Request updates to your email, phone or address by logging in to Settings > Personal Info. Changes take effect immediately. To change your registered payment method, contact support with ID verification.

Security Incidents

If we detect unauthorised access, we notify you via email and SMS within 4 hours, suspend the account and walk you through recovery steps via live chat or phone.

Frequently Asked About Legal

Below are real questions players in Makassar, Denpasar and across Indonesia ask about account rights, data access and how we protect your information.

Yes. Log in to Settings > Legal & Privacy and select 'Download My Data'. We'll generate a file with your name, email, phone, account history and transaction records within 14 days. You can also email [email protected] and we'll send it as a CSV or PDF.

Transaction records are retained for 3 years for regulatory compliance. Personal details like your name, email and phone are anonymised after 36 months. You can request earlier deletion by emailing support, though tax and fraud-prevention records may be kept longer.

Contact live chat or email [email protected] immediately. We'll suspend your account within 30 minutes, reset your password and review login activity. If unauthorised deposits or withdrawals occurred, we investigate and freeze the funds pending outcome.

No. We use tokenised payment processing—only a secure token is stored, never your full account number or card details. Each transaction uses a new token that expires after completion. Your bank or payment provider holds the full details.

Email updates are instant—go to Settings > Personal Info and save your new address. Payment method changes require identity verification; contact support with a photo ID and we'll update it within 24 hours. Pending withdrawals must clear first.

By registering, you accept our Terms of Service and Privacy Policy. Access and eligibility depend on local law. We comply with Indonesian regulations and payment-industry standards. You can review full terms at kinghoki.xyz/terms before joining.

You can withdraw your balance at any time before closure. Once you request permanent closure, we process pending withdrawals within 24 hours and close the account. No new logins are permitted after closure, and data is retained only for compliance and fraud prevention.

Your Account and Data Matter Here

Contact Us About Your Rights

Live Chat

Email Support

Account Settings

How We Protect Your Account

Data Encryption

Identity Verification

Cookie Consent

Data Retention

Account Changes

Security Incidents

Frequently Asked About Legal

01 Can I request a copy of my personal data?

02 How long do you keep my information after I close my account?

03 What happens if I report a security breach on my account?

04 Are my DANA, OVO, GoPay and QRIS details saved on king hoki servers?

05 Can I change my registered email or payment method?

06 What legal terms apply when I open an account at king hoki?

07 If I request account closure, what happens to my account balance?

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