Reference

We Keep Your Account Details Safe

Q: What if I notice unauthorised activity on my account?

Email support@kinghoki.xyz immediately with the transaction date and amount. We'll freeze your account, review the activity with payment partners, and help restore your balance if fraud is confirmed.

When you open an account on king hoki, your personal information—name, contact details, payment data—stays encrypted and protected by current security standards.

Data encrypted on deposit and withdrawalYour login and payment history stay privateAccount access managed by you alone

Explore the Lobby Read FAQ

What Information We Collect and Why

king hoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect information to verify your identity, process deposits and withdrawals, and keep your account secure. When you register, we ask for your full name, email address, phone number, and date of birth—all required to meet payment compliance in Indonesia. Your transaction history with DANA, OVO,

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GoPay and QRIS is logged so you can review your account at any time. We also track your IP address and device type to detect unauthorized access attempts. Cookie data helps us remember your login preference and language setting across sessions. Where local law permits, we
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may use your contact details to send you account updates or service announcements—you can opt out anytime in your settings.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

How to Request Changes or Report Concerns

Team online

Email Support

Contact our privacy team at [email protected] with any questions about your data. We aim to respond within one business day with clarifications or next steps for your request.

Account Settings

Log into your king hoki account and visit Settings > Privacy to review what data we hold, download your account record, or update your contact preferences at any time.

Live Chat (09:00–22:00 WIB)

Our support agents in Makassar and Denpasar can walk you through privacy requests, data corrections, or deletion steps during live chat hours. Available seven days a week.

DATA SECURITY PRACTICES

How We Protect Your Account and Payments

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS use SSL encryption during transfer. Your payment card or wallet details are never stored on our servers—only your transaction reference is kept for your withdrawal record.

Password and Session Control

Your login password is hashed and never readable by our staff. Sessions automatically expire after 30 minutes of inactivity to prevent unauthorized access if you leave your device unattended.

Withdrawal Verification

Before we send funds to your registered DANA, OVO, GoPay or QRIS account, our system verifies your identity and confirms the destination matches your profile. This takes up to 24 hours depending on your bank.

Data Retention Policy

We keep your account data for as long as your account is active. After you close your account, we retain transaction records for 24 months to meet payment regulations, then delete them permanently.

Third-Party Access Restrictions

We do not sell or share your personal data to advertisers or brokers. Payment processors (DANA, OVO, GoPay, QRIS operators) and our hosting provider see only the data necessary to process your transaction or keep the platform running.

Right to Delete or Correct

Contact [email protected] to request corrections to your name, email, or phone number. You may request full account deletion; we'll confirm deletion after 30 days if no withdrawal is pending.

What You Need to Know About Your Data

Yes. Log into your account, go to Settings > Privacy > Download My Data. We'll email you a file containing your registration details, transaction history, and account timeline within two business days.

Your account login is deactivated immediately. We keep your transaction records for 24 months for payment compliance, then delete all personal identifiers permanently. Depends on local law for any extended retention.

Yes, we use cookies to remember your language, login state, and device. You can disable non-essential cookies in your browser settings, but you may need to log in again each visit.

Absolutely. In Settings > Account Details, you can update your email or phone. We'll send a verification code to your current phone or email to confirm the change before we apply it.

Only you. Your transaction log is tied to your login credentials and stored securely. Staff can access it only if you contact support and verify your identity first.

We never store your wallet or card number. Only your transaction reference and destination account name are saved so you can trace your withdrawal. This record persists for 24 months, then is deleted.

Email [email protected] immediately with the transaction date and amount. We'll freeze your account, review the activity with payment partners, and help restore your balance if fraud is confirmed.

We Keep Your Account Details Safe

How to Request Changes or Report Concerns

Email Support

Account Settings

Live Chat (09:00–22:00 WIB)

How We Protect Your Account and Payments

Encryption Standard

Password and Session Control

Withdrawal Verification

Data Retention Policy

Third-Party Access Restrictions

Right to Delete or Correct

What You Need to Know About Your Data

01 Can I download my personal data from king hoki?

02 What happens to my data if I close my account?

03 Do you use cookies, and can I turn them off?

04 Can I change my email or phone number on file?

05 Who can see my withdrawal history?

06 How long does king hoki keep my DANA, OVO, GoPay or QRIS details?

07 What if I notice unauthorised activity on my account?

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