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Our Terms & Conditions: What You Need to Know

When you open an account with king hoki, you agree to the terms that govern how we operate your wallet, protect your data and handle disputes.

Account access and eligibilityDeposit and withdrawal rulesGameplay and dispute resolution
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king hoki Our Terms & Conditions: What You Need to Know
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How to Contact Us About Our Terms

Our support team is here to answer questions about how these terms affect your account. Whether you need clarification on a rule, want to request a change to your account settings or have a dispute, we offer multiple ways to get help. Your withdrawal and deposit behaviour, account security and gameplay history are all covered under these terms — and we're ready to explain any part of them.

Team online

Live Chat

Open the chat widget in your account lobby or on this site. Available during peak hours to help with account questions, dispute reporting and payment clarification.

Email Support

Send detailed questions about your terms, account restrictions or policy concerns to our support address. We respond within one business day.

Account Settings

Log in to your king hoki account and navigate to Settings > Agreements to review the full terms, access your deposit and withdrawal history and manage your preferences.

DATA AND SECURITY PRACTICES

How We Protect Your Account and Data

These terms commit us to keeping your account secure, your deposits safe and your personal information private.

Encryption and Payment Security

All deposits and withdrawals are encrypted end-to-end. DANA, OVO, GoPay and QRIS transactions are verified before funds leave your wallet or reach your bank account.

Identity Verification

We confirm your identity before large withdrawals and when account activity looks unusual. This protects your funds and keeps your account from unauthorized access.

Data Retention

We keep your account records, deposit and withdrawal history and gameplay logs for the period outlined in these terms. You can request deletion where local law permits.

Cookie and Tracking Policy

Our site uses cookies to remember your login state, track your game preferences and show you relevant content. You can adjust cookie settings in your browser anytime.

Third-Party Sharing

We never sell your data. We share information with payment processors and fraud-prevention partners only as needed to process your deposits and withdrawals.

Request Changes to Your Data

Contact our support team to request updates to your profile, dispute a transaction or ask for a copy of the personal information we hold on file.

Frequently Asked Questions About Our Terms

Real players in Makassar, Denpasar and across Indonesia ask the same questions about account rules, deposits, withdrawals and what happens if something goes wrong. Here are the answers that matter most to your gameplay and your wallet.

You can request account closure anytime through your Settings menu or by contacting support. We'll process any pending withdrawals, settle your balance and close your wallet. Once closed, you cannot reopen the same account; you must create a new one after 30 days if you return.

Yes. Log into your account, go to Wallet Settings and update your payment details. Your new DANA, OVO, GoPay or QRIS account will be active for the next deposit. Withdrawals always return to the original payment method used in your last deposit unless you request a change through support.

Contact our support team with your transaction ID and the date of the issue. We investigate within 48 hours and check our records against your payment processor's logs. If we confirm an error, we credit your account immediately. If the issue is with your bank or payment app, we'll guide you on next steps.

Withdrawals via DANA, OVO, GoPay and QRIS usually arrive within 15 minutes once you request them. Bank transfers may take up to one business day. We process all withdrawal requests during our support hours; requests made outside these times are queued and processed the next available window.

No. These terms allow only one account per person. If we detect multiple accounts linked to the same identity, email or payment method, we may suspend all of them. This rule protects you and all our players from fraud and account abuse.

You must be of legal age in your region and physically located in Indonesia where local law permits gameplay. Access to specific games and payment methods depends on local law. When you register, you confirm your age and location; we may verify this before large withdrawals or when unusual activity occurs.

Yes. Your account settings include options to cap your daily or weekly deposits, set session time limits and pause gameplay temporarily. These controls help you manage your account use. Contact support if you want assistance setting or adjusting these limits.

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